Exchange & Return Policy
If you order was lost or if you received faulty products (including incorrect colors, prints or wrong sizes), we’ll be happy to offer you a full refund of your purchase price. You have 30 days from the delivery date to return or exchange an item.
To be eligible for a return, refund, or exchange, your item must be unused and in the same condition that you received it.
To return an item(s), please follow these steps:
1. Place item(s) in a shipping box.
2. Indicate customer name, order number, reason for the return, and whether you are requesting a refund, replacement, or exchange.
3. Ship package to:
ARF Science & Visitor Center
Route 625 Bo. Esperanza
Arecibo, PR 00612
Original and return shipping fees are the customer’s responsibility and are non-refundable. Returns, refunds, and exchanges are typically processed within 48 business hours of receipt. Because the ARF Science & Visitor Center is not responsible for returned merchandise which may become lost in-transit, please consider tracking and insuring your package.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.
If the returned item(s) was a gift, the refund will be credited to the purchaser.
In the case that the return is due to merchandise arriving damaged, or as a result of an error made by the Angel Ramos Foundation - Science & Visitor Center or by Printify, Inc. (Fulfillment Provider), we will initiate a call tag for the product’s return at our expense. The item must be packaged for shipment and ready for pick up.
If you have any questions on how to return your item(s), contact us at [shop@AreciboObservatory.org].
Thank you and happy shopping!